PRIVACY POLICY

Last updated: 15th June 2025

At Backstage Soho Ltd ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, attend our venue, or otherwise interact with us.

1. Who We Are

Backstage Soho Ltd
Registered in England and Wales
Company number: 16313820
Registered office: 1 Carlow House, Carlow Street, NW3 7BS
Contact email: contact@backstagesoho.com

2. What Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, date of birth (if provided), and title

  • Contact Data: Email address, phone number, and postal address

  • Booking & Event Data: Reservation details, dietary preferences, and special requests

  • Marketing & Communications Data: Your preferences in receiving marketing from us

  • Technical Data: IP address, browser type, and usage information from cookies

3. How We Collect Your Data

We collect your personal data through:

  • Our website (e.g. contact forms, booking forms)

  • Third-party booking platforms (e.g. DesignMyNight, OpenTable)

  • In-venue interactions (e.g. event sign-ups, Wi-Fi login)

  • Cookies and tracking technologies

4. How We Use Your Information

We use your data to:

  • Manage bookings and provide services

  • Contact you about your reservations

  • Respond to queries or feedback

  • Improve our website and customer experience

  • Send you marketing communications (only with your consent)

  • Comply with legal or regulatory obligations

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: Where you have given clear permission (e.g. subscribing to a newsletter)

  • Contract: To fulfil a booking or service request

  • Legal obligation: To comply with relevant law and regulations

  • Legitimate interests: To operate and improve our business

6. Marketing Communications

We will only send you marketing communications if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Sharing Your Data

We will not sell or rent your data. We may share it with trusted third parties for:

  • Booking and payment processing

  • Website and marketing support

  • Legal or regulatory purposes

We ensure all third parties comply with data protection laws and use your data only for specified purposes.

8. International Transfers

If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

9. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, or as required by law.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict how we process your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, contact us at contact@backstagesoho.com.

11. Cookies

Our website uses cookies to enhance your experience and analyse site traffic.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date above.